Privacy Policy

1. Introduction

Welcome to GoSolarIndex ("we," "our," or "us"). We operate the website gosolarindex.in (the "Platform"), India's most trusted solar installer directory.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform. By using GoSolarIndex, you agree to the practices described in this policy.

We are committed to protecting your privacy and complying with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

2.1 Information You Provide

When you use our Platform, we may collect:

• Lead Form Data: Name, email, phone number, location, project details, budget, and any message you submit when requesting quotes from solar installers.
• Installer Account Data: Business name, owner name, email, phone, business address, GST number, licenses, certifications, website URL, and payment information.
• Communication Data: Any correspondence you send to us via email, contact forms, or customer support.

2.2 Automatically Collected Information

• Device & Browser Data: IP address, browser type, operating system, device type, screen resolution.
• Usage Data: Pages visited, time spent, search queries, clicks, referring URLs, and interaction patterns.
• Location Data: Approximate location based on IP address (not GPS tracking).
• Cookies & Similar Technologies: We use cookies, web beacons, and local storage to improve user experience and analyze Platform usage.

2.3 Third-Party Data

• Google Places API: We use Google Maps and Google Places API to display business locations, verify addresses, and provide map-based search. Google's privacy policy applies to this data.
• Social Media Data: If you interact with us on social media or link your social accounts, we may receive publicly available profile information.

3. How We Use Your Information

We use collected information for the following purposes:

• Lead Generation: Connect homeowners with verified solar installers by sharing lead form submissions.
• Platform Operation: Provide, maintain, and improve our directory services.
• Installer Services: Enable installer accounts, manage subscriptions, process payments, and deliver leads.
• Communication: Send transactional emails (lead notifications, account updates), promotional emails (with opt-out option), and respond to inquiries.
• Analytics: Understand user behavior, improve search algorithms, and optimize Platform performance.
• Security: Detect fraud, prevent abuse, and protect user data.
• Legal Compliance: Comply with Indian laws, resolve disputes, and enforce our Terms of Service.

4. How We Share Your Information

We do NOT sell your personal information. We share data only in these situations:

4.1 With Solar Installers

When you submit a lead form, we share your contact details (name, phone, email, project details) with verified solar installers in your area. This is the core purpose of our Platform.

4.2 With Service Providers

• Hosting: Vercel (for website hosting)
• Database: Supabase (for data storage)
• Payments: Razorpay (for processing installer subscriptions)
• Email: Email service providers for transactional and marketing emails
• Analytics: Google Analytics (anonymized data)
• Maps: Google Maps Platform for location services

4.3 Legal Requirements

We may disclose information if required by law, court order, government authority, or to protect our rights, safety, or property.

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Google AdSense

We use Google AdSense to display advertisements on our Platform. Google may use cookies to serve ads based on your prior visits to our website or other websites.

• Ad Serving: Google AdSense serves personalized ads based on your interests and browsing behavior.
• Cookie Usage: Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
• Opt-Out: Users may opt out of personalized advertising by visiting Google Ads Settings.
• Third-Party Vendors: Google uses third-party vendors to serve ads, including the use of cookies and web beacons.

For more information about Google's privacy practices and your options, please visitGoogle Ads Privacy Policy.

6. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for Platform functionality (login sessions, forms).
• Analytics Cookies: Help us understand how users interact with our Platform (Google Analytics).
• Preference Cookies: Remember your settings and choices.
• Advertising Cookies: Used for targeted ads (if applicable).

You can control cookies via your browser settings. Note that disabling cookies may limit Platform functionality.

6. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Password hashing (bcrypt)
• Regular security audits
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Under Indian law, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails (link in every email).
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at hello@gosolarindex.in

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Lead Data: Retained for 2 years after submission.
• Installer Accounts: Retained while account is active, plus 1 year after closure.
• Transaction Records: Retained for 7 years (tax compliance).
• Cookies: Most expire after 1 year; you can delete anytime.

9. Third-Party Links

Our Platform may contain links to third-party websites (installer websites, social media, partners). We are NOT responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Children's Privacy

GoSolarIndex is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.

11. International Transfers

Your data is primarily stored in India. Some service providers (Google, Vercel) may store data in international servers with adequate security measures.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will reflect changes. Continued use of the Platform after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

14. Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any grievances related to the processing of your personal information, you may contact our Grievance Officer: